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Shipping & Delivery

Engineered in Southeast Asia. Delivered worldwide. Here’s what to expect.

Last updated: 13 July 2026

Where we ship

SENSCERA is engineered in Southeast Asia and ships across the region and worldwide. Orders are processed within 1–2 business days; you’ll receive a tracking link by email as soon as your parcel is dispatched.

Rates below are placeholders. Confirm your live courier rates and serviceable countries before launch, see the note at the end of this section.

Southeast Asia, our home region

DestinationServiceTimeRate
Malaysia, PeninsularStandard courier1–3 business daysRM8
Malaysia, Sabah & SarawakStandard courier3–5 business daysRM12
SingaporeTracked regional3–7 business daysfrom RM25
BruneiTracked regional3–7 business daysfrom RM25
ThailandTracked regional5–10 business daysfrom RM35
IndonesiaTracked regional5–10 business daysfrom RM35
VietnamTracked regional5–10 business daysfrom RM35
PhilippinesTracked regional5–10 business daysfrom RM35

Free standard shipping on regional orders over the equivalent of RM200.

Asia-Pacific

DestinationServiceTimeRate
Hong Kong, Taiwan, MacauTracked international5–10 business daysfrom RM45
Japan, South KoreaTracked international6–12 business daysfrom RM55
Australia & New ZealandTracked international7–14 business daysfrom RM65

Rest of world

DestinationServiceTimeRate
United Kingdom & EuropeTracked international8–16 business daysfrom RM95
United States & CanadaTracked international8–16 business daysfrom RM95
Middle EastTracked international8–16 business daysfrom RM85
Everywhere elseTracked international10–20 business daysCalculated at checkout

Prices are shown in your local currency for reference; orders are settled in Malaysian Ringgit (MYR), our accounting currency.

Before launch: replace every rate above with your actual courier pricing, and delete any destination you don’t yet serve. It is better to list four countries you ship well than forty you ship badly, an undeliverable country on this page is a refund and a bad review. Shipping rules are configured in assets/config.js.

Order tracking

Once dispatched, you’ll get an email with a tracking number and a link to follow your parcel. If you have an account, you can also view order status there.

Please allow up to 24 hours for tracking to update after dispatch.

Customs & duties

Orders crossing a border may be subject to import duties, VAT/GST or handling fees set by the destination country. These are determined by your local customs authority, are the responsibility of the recipient, and are not collected by SENSCERA at checkout. We declare every parcel accurately and at full value. We don’t mark shipments as gifts.

Need help with an order?

We’re here to help.

Email us at care@senscera.com with your order number and we’ll get back to you within one business day.