FAQ
Quick answers to the questions we’re asked most.
Last updated: 13 July 2026
Are SENSCERA products suitable for sensitive skin?
Yes. Every formula is built barrier-first and free from added fragrance, sulfates and dyes. We recommend introducing one product at a time and patch-testing if your skin is very reactive.
Are your products fragrance-free?
Our core skincare is formulated without added fragrance. Always check the ingredient panel on each product page for the specifics of that formula.
How do I choose the right routine?
Start with the Essential system, cleanse, prep with an essence, then treat and protect. Each product page lists what it’s best for and how to layer it.
Where are SENSCERA products made?
SENSCERA is developed for Asian skin and climates, combining advanced delivery systems like MicroFoamTech™ and HydraMatrix-6™ with clean, thoughtful formulation.
Do you test on animals?
No. SENSCERA does not test on animals.
How long does delivery take?
Orders are dispatched within 1–2 business days. Delivery is typically 1–3 days locally, 3–10 days across Southeast Asia, and 8–16 days for most international destinations. See our Shipping & Delivery page for full rates and timings.
What is your returns policy?
You can request a return or exchange within 30 days of delivery. See our Returns & Refunds page for details.
How can I contact you?
Email us any time at care@senscera.com and we’ll reply within one business day.