Returns & Refunds

Our promise

If something isn’t right, we want to make it right. You may request a return or exchange within 30 days of delivery.

• Items should be returned in their original packaging.
• For hygiene reasons, opened products can only be returned if faulty or damaged.
• Proof of purchase (order number or receipt) is required.

How to start a return

Email care@senscera.com with your order number and the reason for return. We’ll reply with return instructions and, where applicable, a return label.

Please don’t send items back before receiving instructions. It helps us process your refund faster.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds are issued to your original payment method, typically within 5–10 business days.

• Original shipping fees are non-refundable unless the item was faulty.
• Return shipping is covered by SENSCERA for faulty or incorrect items.

Damaged or incorrect items

If your order arrives damaged or you received the wrong product, contact us within 7 days of delivery with a photo and we’ll arrange a replacement or full refund at no cost to you.